Non-Plant Shipping Policy (TCG, Toys & Collectibles)

Non-Plant Shipping Policy (TCG, Toys & Collectibles)

This policy applies to trading cards, sealed products, collectibles, toys, accessories, and hobby merchandise.

For plant orders, local delivery, and in-store pick-up, please refer to our Plant & Local Delivery Shipping Policy .

Order Processing & Shipping

  • All shipped orders include tracking.
  • Orders may require signature confirmation, especially for higher-value shipments.
  • Orders are shipped via third-party carriers. Shipping timelines are estimates and are not guaranteed.

Delivery Confirmation

Once an order is marked as Delivered by the carrier, the order is considered completed.

Springer Hobbies is not responsible for lost, stolen, or misplaced packages once delivery has been confirmed by the carrier.

Customers are responsible for ensuring:

  • Accurate and complete shipping information
  • A secure delivery location
  • Availability to receive signature-required deliveries

Lost, Missing, or Stolen Packages

If a package is marked as delivered but cannot be located:

  • The customer must contact the carrier immediately.
  • Springer Hobbies may assist by providing tracking details and delivery confirmation.
  • Liability ends upon delivery confirmation.

Packages marked as Delivered, including those with signature confirmation, are not eligible for refund or replacement.

Address Errors & Rerouting

Springer Hobbies is not responsible for:

  • Incorrect or incomplete addresses provided by the customer
  • Packages rerouted or forwarded after shipment
  • Delays or losses caused by address corrections

Additional shipping fees may apply for address corrections or reshipments.

Chargebacks & Claims

Customers are encouraged to contact Springer Hobbies directly regarding shipping concerns before initiating a chargeback.

Chargebacks submitted for orders marked as delivered may result in:

  • Order history review
  • Restriction of future purchases
  • Account suspension for repeated abuse

Exceptions

In rare cases involving verified carrier error, Springer Hobbies may, at its discretion, offer a replacement or store credit. Such exceptions are not guaranteed and are evaluated on a case-by-case basis.

Contact

For shipping inquiries related to non-plant orders, please contact us through our support page and include your order number.