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This policy applies to trading cards, sealed products, collectibles, toys, accessories, and hobby merchandise.
For plant orders, local delivery, and in-store pick-up, please refer to our Plant & Local Delivery Shipping Policy .
Once an order is marked as Delivered by the carrier, the order is considered completed.
Springer Hobbies is not responsible for lost, stolen, or misplaced packages once delivery has been confirmed by the carrier.
Customers are responsible for ensuring:
If a package is marked as delivered but cannot be located:
Packages marked as Delivered, including those with signature confirmation, are not eligible for refund or replacement.
Springer Hobbies is not responsible for:
Additional shipping fees may apply for address corrections or reshipments.
Customers are encouraged to contact Springer Hobbies directly regarding shipping concerns before initiating a chargeback.
Chargebacks submitted for orders marked as delivered may result in:
In rare cases involving verified carrier error, Springer Hobbies may, at its discretion, offer a replacement or store credit. Such exceptions are not guaranteed and are evaluated on a case-by-case basis.
For shipping inquiries related to non-plant orders, please contact us through our support page and include your order number.