Refund and Return

Refund & Return Policy

Unless otherwise stated below, all sales are final. We do not accept returns or exchanges, and we do not provide refunds except for approved quality issues as described in this policy.

1) Non-Plant Items (TCG, Blind Boxes, Toys & Collectibles)

All trading cards, Pokémon TCG products, blind boxes, collectibles, toys, accessories, and hobby merchandise are final sale.

• No refunds or exchanges are offered for TCG products or blind boxes.
• Pre-orders are final sale.
• TCG prices are final and not eligible for price matching due to market variability.
• Blind boxes may only be exchanged in-store within the same collection if purchased and opened in-store at the time of purchase.

Shipping-related concerns for non-plant items (including “delivered but not received”) are governed by our Non-Plant Shipping Policy (TCG, Toys & Collectibles) .

2) Quality Issue Claims (Manufacturing Defect / Damage on Arrival)

If your item has a manufacturing defect or arrives damaged, please contact us within 48 hours of delivery. Include your order number, clear photos, and a brief description of the issue.

• Claims must be submitted within 48 hours of delivery.
• The product must be in original, unused condition unless the defect was present upon delivery.
• Claims will not be approved for general wear and tear, accidental damage, or misuse.

If approved, we may offer a replacement, store credit, or refund at our discretion.

3) Plant Orders

Live plants are subject to natural variation. Minor leaf loss or cosmetic changes during shipping are normal and are not considered defects.

If you have concerns about a plant after delivery, please contact us within 48 hours with photos and your order number. We will review and respond as soon as possible.

14-Day Plant Happiness Guarantee (Care Support)

We offer a 14-Day Plant Happiness Guarantee that provides plant care guidance and support. This program does not guarantee refunds and is intended to help customers successfully acclimate their plants.

Plant-Specific Notes & Natural Variations

We do our best to ensure product photos and descriptions accurately represent our plants and planters. However, due to the natural characteristics of live plants and handmade items, slight variations in size, color, shape, or appearance are normal and are not considered defects.

We carefully select healthy plants prior to shipment. Some leaf loss or cosmetic changes may occur during transit and are considered normal. In many cases, plants will recover once acclimated to their new environment.

Shipping times are estimates. Due to third-party carrier handling, plants may remain in transit longer than expected. We recommend allowing a few days after delivery for plants to settle before raising concerns.

Winter Damage & Cold Weather Shipping

To prevent freezing damage, winter protection (heat pack and insulated packaging) is strongly recommended for plant orders between November and February, and as needed during other cold periods.

Springer Hobbies can only take responsibility for cold-related damage if winter protection was purchased with the order.

4) Planters & Broken Items (Carrier Claim Support)

If a planter arrives damaged or broken, please email us within 48 hours of delivery with:

• Photos of the damaged item
• Photos of the packaging and packing materials

These photos are required to submit a carrier claim. Customers must retain all packaging materials until the claim is closed. Refunds (if approved) are issued only after the carrier claim is resolved.

5) Cancellations

If you request cancellation before your order ships, we will deduct a 10% processing fee from any refund returned to the original payment method. Alternatively, we can issue full store credit instead of a refund to avoid the processing fee.

6) Final Sale & Promotions

Purchases made with a combined discount greater than 30% (including markdown items and promo code usage) are final sale and not eligible for return or refund.

7) Pick-Up Orders

Pick-up orders must be collected within 7 days of the pick-up notification. Unclaimed plant orders may be canceled and refunded minus a 50% restocking fee.

8) Contact

For any questions or to submit a claim, please email info@springergarden.com and include your full name and order number.